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sleepymonk's avatar
sleepymonk
New member | Level 2
3 years ago

Why doesn't two-step verification work?

I went through the process to set this up twice but it is not showing as selected on my account. I even logged out and back in again, in case that was the problem. But the system did not send me a ve...
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  • Megan's avatar
    Megan
    3 years ago

    Glad to see you worked it out sleepymonk! 

     

    If you need anything else, you know where to find me! 

m4dhu2ky's avatar
m4dhu2ky
New member | Level 2

I had an account that e left there some files, and when i tried to log in it asked me for 2FA

problem is...
That email i've linked to my new email and i should've been able to get those emails on my new email,
but its not happening...
What i should do to recover that acc? 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi m4dhu2ky, welcome to our Community! 

 

Just to make sure we're on the same page, is your Dropbox account linked to the same, new email address that you used, in order to receive your 2FA code? 

 

Keep me posted, and we'll take it from there! 

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