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sleepymonk's avatar
sleepymonk
New member | Level 2
3 years ago

Why doesn't two-step verification work?

I went through the process to set this up twice but it is not showing as selected on my account. I even logged out and back in again, in case that was the problem. But the system did not send me a ve...
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  • Megan's avatar
    Megan
    3 years ago

    Glad to see you worked it out sleepymonk! 

     

    If you need anything else, you know where to find me! 

sleepymonk's avatar
sleepymonk
New member | Level 2

I'm using Chrome, so I tried Safari.

 

It looks like I didn't complete the process. That's because it brings you back to the screen where you type your phone number in. This time I clicked on NEXT and it brought up security codes. I clicked through that and I was able to complete the process and log out. I was sent a text message the next time I logged in.

 

I chose to receive text messages rather than an app.

 

It would be less confusing if the screen where you type your phone number in doesn't show up again. That was the problem.

 

Thanks for your help, Megan.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Glad to see you worked it out sleepymonk! 

 

If you need anything else, you know where to find me! 

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