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Forum Discussion
When I try to edit a member's permission, I get error "a problem has occurred try again".
Hello,
I'm facing a strange issue.
On the administration panel, when trying to edit a member permission, after a long waiting time, an error message : "a problem has occured, please try again...
Megan
Dropbox Staff
Dropbox StaffHi Cerbere, thanks for posting here today!
Did you try to clear your cache on any of these browsers, or even using an incognito tab?
Would you be able to send me a screenshot of the error message you get on your end? Just make sure no personal info is shown there.
I'll be waiting for your response!
Hello Megan and thank your for your answer.
Yes i did tried to browse in incognito mode and also to clear the cache in my differents browser.
Here you can find attached, a screenshot :
When trying to edit "Actif" users, there is no problem (underlined in green)
But when editing external user (red arrow) i have this issue.
Thanks for your time
- Jay
HI Cerbere, thanks for the image, please could you contact the support team directly for them to investigate this in more detail on their end?
