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Forum Discussion
Urgent help securing Dropbox from attack
We have a major problem from a hacker/s across our systems and the core access that is being focused on is our Dropbox and OneDrive that each have around 8TB of data on them regarding a crime syndicate.
We have all the protections possible from Dropbox 2 phase confirmation and rolling codes to access.
Now here comes the kicker, he has access as he is a tech for the networks, the operator in question has the official site visits listed but seems they having problems identifying who due the sone scrambled data.
So he's got access to our phones and fibre routers, we can even trace and see our tunnels getting redirected the vpn's being distrusted till everything stops. We've tried all we can think of but an unknown phone with a cheap prepay sim and location off he still had access to in a couple of hours picking up some data somehow. Live on a small island and the switching centre serves all the operator. The data we believe is completely safe because hunting way to control devices to gain access at sane time, we have no saved passwords anywhere and the devices with rolling code are turned off but we have found we have to disable remote wake up features on all kinds of devices because he clearly has access to network operator digital certificates that gain access to reprogram.
Sadly we need to work with all this data now without it he compromised.
Ideal solution would be Dropbox to hold a secondary copy of all data locked away from the two of us to keep it completely safe whilst we continue spending more time switching firewall, VPN, process control and machines than working.
Is there something I'm missing when someone has control of your fibres and where it heads most of the time once he's caught up with which fibre gets used for what, keep streaming and circulating junk randomly to sneak a couple of minutes access on a new item that click into the network fully defended to get what we want. File sizes are the killer for us.
Oh and the police in this area are part of the case so worse than help 🤪
Need like a time lock vault the we can add a copy into and whatever happens in 30 days it can be opened when it's definitely safe again.
We have all the protections possible from Dropbox 2 phase confirmation and rolling codes to access.
Now here comes the kicker, he has access as he is a tech for the networks, the operator in question has the official site visits listed but seems they having problems identifying who due the sone scrambled data.
So he's got access to our phones and fibre routers, we can even trace and see our tunnels getting redirected the vpn's being distrusted till everything stops. We've tried all we can think of but an unknown phone with a cheap prepay sim and location off he still had access to in a couple of hours picking up some data somehow. Live on a small island and the switching centre serves all the operator. The data we believe is completely safe because hunting way to control devices to gain access at sane time, we have no saved passwords anywhere and the devices with rolling code are turned off but we have found we have to disable remote wake up features on all kinds of devices because he clearly has access to network operator digital certificates that gain access to reprogram.
Sadly we need to work with all this data now without it he compromised.
Ideal solution would be Dropbox to hold a secondary copy of all data locked away from the two of us to keep it completely safe whilst we continue spending more time switching firewall, VPN, process control and machines than working.
Is there something I'm missing when someone has control of your fibres and where it heads most of the time once he's caught up with which fibre gets used for what, keep streaming and circulating junk randomly to sneak a couple of minutes access on a new item that click into the network fully defended to get what we want. File sizes are the killer for us.
Oh and the police in this area are part of the case so worse than help 🤪
Need like a time lock vault the we can add a copy into and whatever happens in 30 days it can be opened when it's definitely safe again.
- Jay
Dropbox Staff
Hi Islandguy889, thanks for bringing this to our attention.
I'd recommend getting in contact with our support team immediately for them to look into this matter in more detail.
This will help me to assist from there on.
