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esar2's avatar
esar2
New member | Level 2
7 years ago

Unable to share folder since it contains a shared folder

Hello, I have created a folder with documents and folders that are labelled as: "Only You" for members.  It will not allow me to share this folder though because it says "This folder can only be shar...
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  • Elixir's avatar
    Elixir
    7 years ago

    Hi both esar2 and CyG, I am afraid that the folder you are trying to share contains at least one folder or subfolder which is already shared. Can you plese check that all folders and sub-folders do not have the shared folder icon (folder with people icon) as Jay mentioned? If there are too many folders, and it is difficult for your to check all folders and subfolders throughly, here I have a workaround. 

     

    You create a new folder inside your Dropbox folder. Then copy (not drag-and-drop or move) all the contents of the folder you want to share to inside this new folder. Now you can share this new folder, this should not have any issue. You can do this in a Desktop (with Dropbox app running) or from the Dropbox Web. However, note that you will need enough free space to have the duplicate of your share folder momentarily. Later you can delete the old folder. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there, even though you remove users from a shared folder, it is still considered shared in our system.
 
Could you check if any of the folders have the two person icon:
 
 
 
 
Let us know how it goes!
  • CyG's avatar
    CyG
    New member | Level 2
    7 years ago

    I have the same issue as esar2. I think it must be a DropBox glitch.

    • Elixir's avatar
      Elixir
      Star | Level 19
      7 years ago

      Hi both esar2 and CyG, I am afraid that the folder you are trying to share contains at least one folder or subfolder which is already shared. Can you plese check that all folders and sub-folders do not have the shared folder icon (folder with people icon) as Jay mentioned? If there are too many folders, and it is difficult for your to check all folders and subfolders throughly, here I have a workaround. 

       

      You create a new folder inside your Dropbox folder. Then copy (not drag-and-drop or move) all the contents of the folder you want to share to inside this new folder. Now you can share this new folder, this should not have any issue. You can do this in a Desktop (with Dropbox app running) or from the Dropbox Web. However, note that you will need enough free space to have the duplicate of your share folder momentarily. Later you can delete the old folder. 

      • Yisroel's avatar
        Yisroel
        Explorer | Level 4
        5 years ago

        There's no reason why Dropbox requires such an absurd workaround as the accepted solution (to create another directory and move things into it).  They could easily tell us the path of the shared subfolder.  Perhaps they are making work for us so that we upgrade to a more expensive service??

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