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Forum Discussion

Explorer | Level 3

6 months ago

Unable to receive security codes or password reset requests from Dropbox

Hi, I'm not receiving security codes or password reset requests from Dropbox and am therefore unable to login.

Icon for Dropbox Staff rank

Dropbox Staff

6 months ago

Hey Jaysonnn - sorry to hear you're having issues with this.

Can you please check your email's spam/junk folder as well and let us know if you can find the emails there?

Thanks!

Jaysonnn
Explorer | Level 3
6 months ago
Hi,

No, no luck with checking spam/junk mails. I wasn’t even able to log into the forums to post my question, had to create another account. Not sure what’s happening. I’ve added the noreply Dropbox email to my contacts within my email and a number of other troubleshooting options but still not receiving the verification code
- Nancy
  Dropbox Staff
  6 months ago
  Jaysonnn, in this case, I suggest having a look with our support team directly. Here are the steps to contact them.
  
  Send me your ticket number here afterwards, and I’ll leave them an internal note on your behalf too.
  - Jaysonnn
    Explorer | Level 3
    6 months ago
    Thank you. The ticket details are : Ticket #23921097

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