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fairwindbox's avatar
fairwindbox
New member | Level 2
7 months ago

Two factor authentication being required even when it's turned off.

Two factor authentication is turned off on my account (on purpose) and yet it's still being required on some devices. How do I turn it off for all devices?
Account Access
Account Settings
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey fairwindbox, thanks for posting here! 

 

That sounds odd. Are you sure you're referring to our 2FA, and not our 6-digit-security code?

 

Would you be able to double check if the feature is disabled, and turn it on and then back off again? 

 

Keep me posted, and we'll take it from there! 

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