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erica s.8's avatar
erica s.8
New member | Level 2
11 months ago

The provided user information isn't valid | iPhone XR

Haven't used Dropbox for a while. No problem signing into my account on dropbox.com. No problem re-installing on my Mac and managing files from there. I removed about a dozen old linked devices, keep...
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  • erica s.8's avatar
    erica s.8
    11 months ago

    So, apparently after updating new password on Mac, it takes time to propagate via iCloud to iPhone. When I "revealed" the password, it showed I was using the original password before password reset a few minutes ago.

     

    Manually typed in the new password I just set on desktop web. Got in, was bombarded by "UPGRADE NOW!" but...seems to be working, even if the UX is a little hostile.

     

    Thank you for your help. Hopefully this is solved.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 months ago

What version of Dropbox and what version of iOS is the iPhone using?

  • erica s.8's avatar
    erica s.8
    New member | Level 2
    11 months ago

    Version 358.2, updated 3 weeks ago

    • erica s.8's avatar
      erica s.8
      New member | Level 2
      11 months ago

      It is running iOS 17.2.1

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