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JamieHMD's avatar
JamieHMD
New member | Level 2
7 years ago

Setting up Smart Sync - not working

Hello all, I'm trying to setup smart sync on a windows 7 64 bit desktop.  The problem I'm getting is right after it's done installing I get this box that flashes on the screen "Windows requires a di...
Desktop
FAQ
Security
Team admin
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey JamieHMD, thanks for reaching back out to me here & I hope you’re having a great day so far!
 
As I’s I’d like to help you on that as much as possible, I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure to reply to you there. This way, I’ll send you the most appropriate next steps based on the info I have on my tools & help you reach a resolution as quickly as possible. 
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
 
Thanks again for your detailed message & I’m looking forward to hearing back from you! 
JamieHMD's avatar
JamieHMD
New member | Level 2
7 years ago

The same thing happened with that installer, it downloads, installs perfectly, i login, select online only, then I get the driver error, then it has a problem connecting to smart sync and starts downloading all the files locally 

    • JamieHMD's avatar
      JamieHMD
      New member | Level 2
      7 years ago

      Thank you, that update fixed the problem.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Glad to hear it Jamie, have a great week ahead!

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