You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JamieHMD's avatar
JamieHMD
New member | Level 2
7 years ago

Setting up Smart Sync - not working

Hello all, I'm trying to setup smart sync on a windows 7 64 bit desktop.  The problem I'm getting is right after it's done installing I get this box that flashes on the screen "Windows requires a di...
Desktop
FAQ
Security
Team admin
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey JamieHMD, thanks for reaching back out to me here & I hope you’re having a great day so far!
 
As I’s I’d like to help you on that as much as possible, I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure to reply to you there. This way, I’ll send you the most appropriate next steps based on the info I have on my tools & help you reach a resolution as quickly as possible. 
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
 
Thanks again for your detailed message & I’m looking forward to hearing back from you! 
JamieHMD's avatar
JamieHMD
New member | Level 2
7 years ago

The same thing happened with that installer, it downloads, installs perfectly, i login, select online only, then I get the driver error, then it has a problem connecting to smart sync and starts downloading all the files locally 

    • JamieHMD's avatar
      JamieHMD
      New member | Level 2
      7 years ago

      Thank you, that update fixed the problem.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Glad to hear it Jamie, have a great week ahead!

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