in the admin console, I've created a Team Folder. The standard synchronisation for this folder is set to "standardmäßig nicht synchronisiert", which must be something like "not synced by default". Each Team Member has to check the folder in the Selective Sync settings. Only then it is synced to the local Dropbox folder.
That works nicely.
What I experience is: even after the Team Member has checked the Team Folder in the Selective Sync settings, and even after everything is synced to the members, they don't see any new subfolder inside the Team Folder. They have to activate every new subfolder in the Selective Sync settings, although they have already set the whole Team Folder to be synced.
That's correct, Dropbox is in the process of switching to only issuing short-lived access tokens (and optional refresh tokens) instead of long-lived access tokens. You can find more information on this migration here.
Apps can still get long-term access by requesting "offline" access though, in which case the app receives a "refresh token" that can be used to retrieve new short-lived access tokens as needed, without further manual user intervention. You can find more information in the OAuth Guide and authorization documentation.
For reference, while the creation of new long-lived access tokens is now deprecated, we don't currently have a plan to disable existing long-lived access tokens. (If that changes, we will of course announce that ahead of time.) That being the case, you can continue using existing long-lived access token(s) without interruption, if you have any. Also, note though that after the change you won't be able to create new long-lived access tokens.
While the change began on September 30th 2021, we're releasing it gradually, so you may not have seen your app(s) affected until now. Once it applies to your app, it would apply regardless of the "Access token expiration" setting for your app, and that setting may no longer be available for your app.
If you've selected the top level folder to "not start synced" by default, then I'd recommend setting the settings for any sub folders created to be "synced by default". Applying this setting to the sub folders should only result in the folders syncing to the members' computers if they have specifically chosen to sync the top level folder.
If you apply the same "not start synced" to the subfolders, they won't sync to the members' computers unless they then manually add them as you mentioned.
Yes, makes sense. Seems like I've set up the config wrong in the beginning. When I now change the setting of the top level folder, this will only affect new connected computers, not the already existing members, isn't it?
Is there a possibility to initiate the existing connected computers to "re-sync" and apply the new setting to all Teamfolders (and all Sub-sub-sub-Folders)?
That's right, if you change the setting it will only apply for newly connected devices. Unfortunately, since the changes in these settings aren't retroactive, there isn't currently a way to force the updated changes to all connected devices.
Possibly, the only way to achieve that would be to remove the members from the folders, and then share the folders again after applying to correct syncing defaults.
I hope that helps to some extent - thanks!
About Security and Permissions
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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
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Hi,
\n
in the admin console, I've created a Team Folder. The standard synchronisation for this folder is set to \"standardmäßig nicht synchronisiert\", which must be something like \"not synced by default\". Each Team Member has to check the folder in the Selective Sync settings. Only then it is synced to the local Dropbox folder.
\n
That works nicely.
\n
What I experience is: even after the Team Member has checked the Team Folder in the Selective Sync settings, and even after everything is synced to the members, they don't see any new subfolder inside the Team Folder. They have to activate every new subfolder in the Selective Sync settings, although they have already set the whole Team Folder to be synced.
\n
What am I doing wrong in the configuration?
\n
Thanks for any good ideas!
\n
Chris
","body@stringLength":"829","rawBody":"
Hi,
\n
in the admin console, I've created a Team Folder. The standard synchronisation for this folder is set to \"standardmäßig nicht synchronisiert\", which must be something like \"not synced by default\". Each Team Member has to check the folder in the Selective Sync settings. Only then it is synced to the local Dropbox folder.
\n
That works nicely.
\n
What I experience is: even after the Team Member has checked the Team Folder in the Selective Sync settings, and even after everything is synced to the members, they don't see any new subfolder inside the Team Folder. They have to activate every new subfolder in the Selective Sync settings, although they have already set the whole Team Folder to be synced.
\n
What am I doing wrong in the configuration?
\n
Thanks for any good ideas!
\n
Chris
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Selective Sync and subfolder","moderationData":{"__ref":"ModerationData:moderation_data:366169"},"body":"
If you've selected the top level folder to \"not start synced\" by default, then I'd recommend setting the settings for any sub folders created to be \"synced by default\". Applying this setting to the sub folders should only result in the folders syncing to the members' computers if they have specifically chosen to sync the top level folder.
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If you apply the same \"not start synced\" to the subfolders, they won't sync to the members' computers unless they then manually add them as you mentioned.
If you've selected the top level folder to \"not start synced\" by default, then I'd recommend setting the settings for any sub folders created to be \"synced by default\". Applying this setting to the sub folders should only result in the folders syncing to the members' computers if they have specifically chosen to sync the top level folder.
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If you apply the same \"not start synced\" to the subfolders, they won't sync to the members' computers unless they then manually add them as you mentioned.
\n
I hope this helps - thanks!
\n
\n
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Hey Daphne,
thanks for the quick reply.
Yes, makes sense. Seems like I've set up the config wrong in the beginning. When I now change the setting of the top level folder, this will only affect new connected computers, not the already existing members, isn't it?
Is there a possibility to initiate the existing connected computers to \"re-sync\" and apply the new setting to all Teamfolders (and all Sub-sub-sub-Folders)?
Yes, makes sense. Seems like I've set up the config wrong in the beginning. When I now change the setting of the top level folder, this will only affect new connected computers, not the already existing members, isn't it?
Is there a possibility to initiate the existing connected computers to \"re-sync\" and apply the new setting to all Teamfolders (and all Sub-sub-sub-Folders)?
Thanks again for your help!
Christian
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That's right, if you change the setting it will only apply for newly connected devices. Unfortunately, since the changes in these settings aren't retroactive, there isn't currently a way to force the updated changes to all connected devices.
\n
Possibly, the only way to achieve that would be to remove the members from the folders, and then share the folders again after applying to correct syncing defaults.
That's right, if you change the setting it will only apply for newly connected devices. Unfortunately, since the changes in these settings aren't retroactive, there isn't currently a way to force the updated changes to all connected devices.
\n
Possibly, the only way to achieve that would be to remove the members from the folders, and then share the folders again after applying to correct syncing defaults.
\n
I hope that helps to some extent - thanks!
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