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bertzander's avatar
bertzander
New member | Level 2
7 years ago

[security] Got a Dropbox security code email, but 2-factor verification is *off*. Reasons?

Hey   I received the following email yesterday, sent to the email address used for registering my Dropbox account:   Hi [first name] [6-digit code] is your one-time Dropbox security code. H...
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  • Jane's avatar
    Jane
    7 years ago
    Hi again to all, I have some more info to share with you on your security-related inquiry that will shed some light on why you received this email from us. 
     
    I can confirm that the email that you have received is a legitimate email from Dropbox. You were sent this message because you have recently attempted to log in to your account. You will need to enter this verification code to complete the sign in process.
     
    We have implemented this to prevent abuse on your account. If you continue to receive these emails and you are not attempting to log in, we would recommend changing the email address connected to your account and securing your account by doing the following:
     
    #1. If you haven't done so already, you can change your Dropbox account password, which you can do by clicking this link & following the on-screen prompts.
     
    (Note: Dropbox recommends strong passwords that are not used for any other website or service. Once you change your password, the change will become effective immediately on all computers and devices linked to your account.)
     
    #2. For added security, we recommend that you enable two-step verification, which protects your account even if your password is compromised. Once enabled, Dropbox will require a six-digit code in addition to your password when signing in to the Dropbox website or linking a new device. 
     
    When it comes to the open ticket you had submitted Jdzaffuto, I’ve located your open support request on our system & I’ve made sure to reply to you there. Whenever you find some time, please check your inbox for my latest email & let me know here in case you’re unable to locate this reply. 
     
    Of course, if any of you is having trouble logging in or if you have any further questions, please let me know here & I’ll make sure to reach out on my end to anyone having additional questions or concerns!
     
    [Mod edit 2023, edited Help Center link]
Jdzaffuto's avatar
Jdzaffuto
New member | Level 2
7 years ago
I just got that same email too at 5:55am while I was sleeping. Freaked me out. I changed my password and enabled 2FA. Looked it up to find others having the same issue. Someone is doing something.
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi again to all, I have some more info to share with you on your security-related inquiry that will shed some light on why you received this email from us. 
     
    I can confirm that the email that you have received is a legitimate email from Dropbox. You were sent this message because you have recently attempted to log in to your account. You will need to enter this verification code to complete the sign in process.
     
    We have implemented this to prevent abuse on your account. If you continue to receive these emails and you are not attempting to log in, we would recommend changing the email address connected to your account and securing your account by doing the following:
     
    #1. If you haven't done so already, you can change your Dropbox account password, which you can do by clicking this link & following the on-screen prompts.
     
    (Note: Dropbox recommends strong passwords that are not used for any other website or service. Once you change your password, the change will become effective immediately on all computers and devices linked to your account.)
     
    #2. For added security, we recommend that you enable two-step verification, which protects your account even if your password is compromised. Once enabled, Dropbox will require a six-digit code in addition to your password when signing in to the Dropbox website or linking a new device. 
     
    When it comes to the open ticket you had submitted Jdzaffuto, I’ve located your open support request on our system & I’ve made sure to reply to you there. Whenever you find some time, please check your inbox for my latest email & let me know here in case you’re unable to locate this reply. 
     
    Of course, if any of you is having trouble logging in or if you have any further questions, please let me know here & I’ll make sure to reach out on my end to anyone having additional questions or concerns!
     
    [Mod edit 2023, edited Help Center link]
    • UMFClass2019's avatar
      UMFClass2019
      New member | Level 2
      6 years ago

      Good day! I am trying to log in my class' dropbox account from a new device and I am prompted to enter a 6 digit code as a second step to be able to go further, now when I log in to that same account from an old device the 2 step verification is disabled. In addition, when I try to access the email address inbox linked to the dropbox account (gmail address) in order to find the code, I am told "this account doesn't exist". 

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey there (UMFClass2019), please accept my apologies for the slight delay in getting back in touch with you. I’m just checking back on progress on the matter, have you been able to resolve this concern on your end? 
         
        If you still need assistance, please do let me know on this discussion here & I’ll make sure to get back in touch with you on my end (i.e. via email), as we’ll need some sensitive account-specific info to further address this inquiry. Thanks in advance for the time you're devoting on that & I’m wishing you a fruitful & creative New Year ahead! 
    • Tuan510's avatar
      Tuan510
      New member | Level 2
      7 years ago
      I also have login issue
    • Tuan510's avatar
      Tuan510
      New member | Level 2
      7 years ago

      I also have a login issue but it on my other account which is [personal information removed by moderation for security reasons] can you please send me a code too?

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey Tuan510, as this an account-specific inquiry, it would best be handled through our Official Support channel. I’ve located your open discussion on our system & I can see that it’s currently in our team’s specialists’ inbox, so you can expect a rely on the matter soon. 
         
        I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks!

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