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ChrisJones2112's avatar
ChrisJones2112
Helpful | Level 5
7 years ago

Received a "Complete your DropBox setup" e-mail out of nowhere

I just received a "Complete your DropBox setup" e-mail with instructions for doing just that -- it has the usual checklist in the e-mail and shows step 1 "create a dropbox account" as completed but t...
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  • Walter's avatar
    Walter
    7 years ago

    Thanks for the affirmation auser52!

    I just sent you an email to the address you use for your forum's profile so we can have a more in-depth look into this together. 

    Check your inbox for my email and we'll take it from there. 

    Thanks!

dfb1's avatar
dfb1
New member | Level 2

Have had account for some time. Rec'd "Complete your Dropbox setup" email on 10/26/18 even though it has been setup for years on tablets/PC's.

Pikamander2's avatar
Pikamander2
Experienced | Level 13
7 years ago

Here's another thread where users were reporting the same issue.

Walter - Did you ever discover whether these emails are legitimate and what the cause is?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Let me get back to you on that as soon as I have an update Pikamander2.

    For the time being, to all of the affected users, I would suggest logging a ticket with our team so we can have a look into this with all of our tools available.

    Thanks for your understanding and cooperation on this one.

    Happy Halloween! 

    • Ants's avatar
      Ants
      New member | Level 2
      7 years ago

      I received one of these email messages a few hours ago. What's happening ever there at Dropbox to trigger this?

      I will go  ahead and log a ticket as suggested above.

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