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Forum Discussion

Lettuce1's avatar
Lettuce1
Explorer | Level 4
3 months ago

My existing Dropbox account disappeared along with all of my files.

Hello I experienced a really strange thing today- Dropbox disappeared from all my devices bar my iPhone where it says ‘signing out’. When I try to sign in from the web my account has gone from a plus...
Account Access
Restore
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

I just checked, and it shows that your case remains open Lettuce1.

 

As a matter of fact, there was a response from you earlier today, is that correct? 

Lettuce1's avatar
Lettuce1
Explorer | Level 4
2 months ago

Yes that's right. ok many thanks. I have discovered someone must have hacked my email account and added a rule that any email containing the word 'drop' be marked as read and moved to a 'conversation' folder hence I haven't been receiving any updates 

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