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Forum Discussion
My existing Dropbox account disappeared along with all of my files.
Hello I experienced a really strange thing today- Dropbox disappeared from all my devices bar my iPhone where it says ‘signing out’. When I try to sign in from the web my account has gone from a plus...
Nancy
Dropbox Staff
Dropbox StaffHey again, Lettuce1! From a quick look into our system, I can see you managed to log a ticket with our support team.
To make sure they look into this as soon as possible, I’ve left them an internal note on your behalf.
Very kind thankyou - I don’t have a ticket number yet
Hi Yes I found it 24239942 . When I click on the ticket link I get
Oops! Something went wrong
Sorry, we were unable to load your help requests at this time. Please try refreshing the page or check back later."
- Thankyou I’ve done that and waiting for them to get back to me
Hi Megan
I tried replying six days ago with the PayPal references they asked for but have had no response- are you able to help please?
Thankyou
- Thankyou but it’s not very reassuring that I have had no reply yet. I am running out of time until 30 days is up and if my files are still stored somewhere they are soon going to disappear for good. Please can you ask someone to respond so I can atleast get a sense of what is going on?
Hi Nancy
Thankyou I have found some emails buried in Mac computer- for some reason they only appear in conversation history and don't actually appear as emails so i had missed them. I have replied in full no although it looks like they could have closed my case. When I click on the ticket link it doesn't work. Are you able to check please?
