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jason1821's avatar
jason1821
New member | Level 2
7 months ago

Merged accounts after accepting a share. How to undo this?

Hi, i received a link to a shared folder and it gave me two options. Keep them seperate and create a new account or merge the account   I selected merge and it has now put me in the senders accou...
dropbox business
Offboarding
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Team member
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi there jason1821 - sorry to hear about this.

 

In this case, you'll need to reach out to your team admin and ask them to convert your account back to an individual one.

 

From there, you'll be able to re-upgrade to your previous plan as needed.

 

I hope this helps! 

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