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Forum Discussion

Stuck2's avatar
Stuck2
Explorer | Level 3
2 years ago

Help in getting to speak with someone, in order to access my account. No access to the email address

Hi - I am both a (paid) Pro and a (free) Basic customer in UK - one used for professional reasons, the other personal.  There are account complications which the Bot is not helping me with ("Ask an...
Account Access
Account Settings
Dropbox Pro
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Stuck2, I hope you're doing well! 

 

I'd be more than happy to help you cancel the billing on the account you don't have access to. Can I send you an email? 

 

Let me know more!

Ronny0909's avatar
Ronny0909
New member | Level 2
2 years ago

Hi there, 

I am having the same issue as the user who submitted the original question. 

I need to cancel another account I have no longer got access to the email for. Can I please request assistance on cancelling the billing for this account? 

Many thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Ronny0909, could you follow these steps provided by Rich in order to contact the support team directly on this matter?

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