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realjun97's avatar
realjun97
Explorer | Level 3
2 years ago

Find my account

i’m a paid account subscriber. I can't remember the account email I'm subscribing to, so I'm having trouble logging in. My personal paid subscription account is [removed per the Community's Guidelines...
Account Access
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Could you maybe try to restore your purchases as outlined here and let me know how it goes realjun97? 

realjun97's avatar
realjun97
Explorer | Level 3
2 years ago
Unable to restore purchase.

NSURLErrorDomain. 409.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey realjun97, just to confirm, was the purchase successful? And did you eventually receive the purchase receipt email?

    • realjun97's avatar
      realjun97
      Explorer | Level 3
      2 years ago

      The purchase was made normally. And I requested to resend the purchase receipt and received it by email yesterday. 

      For your information, the email account I received the receipt is [email removed as per Community Guidelines]

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi realjun97, if you try to access the Dropbox account under the email you mentioned, can you do it? 

         

        Also, if you can access it, can you clarify what the plan page of that account mentions?

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