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Forum Discussion

Suz2001's avatar
Suz2001
Explorer | Level 4
11 months ago

Email deleted No Accessible

The email address associated with my PAID SUBSCRIPTION has been terminated and I cannot access my Dropbox account because I keep getting requested to answer the Auth Email that Dropbox is sending to ...
Account Access
Security
  • Hannah's avatar
    Hannah
    11 months ago

    Hey Suz2001, sorry to hear about this.

     

    I would suggest reaching out to our support team directly.

     

    To do that, open an incognito/private browsing window on your browser and go to this page, fill out the form and submit your request.

Suz2001's avatar
Suz2001
Explorer | Level 4

Hi Walter

 

The email address is gone - no chance of rectifying it as the company no longer supports emails

 

All I want to do is have access to my subscription and without the Authorisation Code that is sent by Dropbox to my (now defunked )email I cannot get in to at least change the email address to my current one

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey Suz2001, sorry to hear about this.

 

I would suggest reaching out to our support team directly.

 

To do that, open an incognito/private browsing window on your browser and go to this page, fill out the form and submit your request.

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