You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Email address changed and I can't get access to get 6 digit code
I have two accounts the one I am logged into right now and another account. I cannot log into my other account because the email has been changed and the email associated with that account in no long...
Nancy
Dropbox Staff
Dropbox StaffHi again, @JaneS1997!
Since this is regarding a sign-in issue, you should be able to open a support ticket with our team without being logged in to any Dropbox account. Please follow these steps:
1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
2. Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option.
3. Scroll down the page to “Submit a Help Request”.
4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
5. You will then receive a confirmation email that will have a ticket number.
Once you receive your ticket number, please upload it here, and I’ll assign your case to an agent.
Hello!
Ticket number is 20967248
Thank you!
- Nancy
Thanks for that, JaneS1997! I’ve left an internal note to our team, so that they may check your case as soon as possible.
Cheers.
Hi, it's actually JaneS1997 here. With the email update to get me into my old account, I was prompted to change my Community name. But I definitely wanted to find a way back here and THANK you for your help. Support was great and I got back into my account. I have to be honest that other communities on other platforms have never brought resolution in the past so I was skeptical. Dropbox provided an amazing experience! Best, Jane.
