We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Tipster, an admin that updates the billing info on a Dropbox Business team, automatically becomes the billing admin, and so the billing emails go to their email address.

jbjerksetmyr's avatar
jbjerksetmyr
New member | Level 2
4 months ago

This is a very bad solution unfortunately since companies normally have a billing email where invoices gets collected for automatic bookkeeping. One would have to create a forwarding rule in their inbox or something to get around this, or change to a competing storage provider which provides a billing email (most SaaS businesses do since it is a really easy feature to provide, and it makes life easier for their customers).

This would be a handy feature, so please add it as a feature request. The possibility to set a separate billing email address.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!