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sebunk's avatar
sebunk
New member | Level 2
6 months ago

Can I restore an account that was deleted?

Hello Dropbox Community!   This is my first time using the forum. Nice to meet y'all! I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 D...
Account Access
Create or delete account
Security
  • sebunk's avatar
    sebunk
    6 months ago

    The Dropbox support team managed to find a solution and sorted the issue!

    I'm happy that I got my files back! Thank you everyone!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey @Ccruz807 - thanks for the ticket numbers and the additional information.

 

I found your ticket (#24159687) in our system and passed your comments on to the expert who's looking into your case. 

 

They'll be getting back to you soon, but please let us know if you have anything else to add. 

Ccruz807's avatar
Ccruz807
New member | Level 2
3 months ago

Great, thanks for your help! I did get a response right now but not what I expected to hear. They told me that it was automatically deleted after the team was in a locked state for over 90 days which doesn't make sense. I just activated that trial on 8/20/2024! I thought I was being diligent by cancelling it before the trail end. I just tried forwarding the email with the welcome to the trial to show it was brand new and not ever in a "locked" state.

 

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi Ccruz807,

     

    It looks like our support team was able to restore your account. Are you able to access it? Please let us know if you need any further assistance!

     

    Thanks,

    Ben

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