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Forum Discussion

sebunk's avatar
sebunk
New member | Level 2
6 months ago

Can I restore an account that was deleted?

Hello Dropbox Community!   This is my first time using the forum. Nice to meet y'all! I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 D...
Account Access
Create or delete account
Security
  • sebunk's avatar
    sebunk
    6 months ago

    The Dropbox support team managed to find a solution and sorted the issue!

    I'm happy that I got my files back! Thank you everyone!

Ranchen's avatar
Ranchen
Icon for Dropbox Product Manager rankDropbox Product Manager

Hi sebunk I'm a product manager at Dropbox and I will escalate this within Dropbox. I'll get back to you as soon as possible!

sebunk's avatar
sebunk
New member | Level 2
6 months ago

The Dropbox support team managed to find a solution and sorted the issue!

I'm happy that I got my files back! Thank you everyone!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Happy to hear that, sebunk!

     

    If you need anything else, just give us a shout.

     

    Have a great weekend!

  • Nicolienkool's avatar
    Nicolienkool
    New member | Level 2
    5 months ago

    How! I am crying mu eyes out, all my work is in that deleted box!

  • Nicolienkool's avatar
    Nicolienkool
    New member | Level 2
    5 months ago

    Hye Hannah, can you please help me with the same issue?  I have a subscription for a year, then yesterday I added en trial for business just to check it out and decide it was not for me, I wanted to cancel that trial, only to find out that my whole former account is gone, in that account I have my life, I am a filmmaker, every raw material is in that account, my photos' my work, my family, everything, I have had the worst night of my life and I am begging you, please recover my account that was not deleted by me on purpose because my whole work will be ruined. PLEASE HELP

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey Nicolienkool - sorry to hear about this.

     

    Would it be OK if we sent you an email to have a further look internally? 

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