You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
random person's photos/videos in my dropbox!
I have no idea why this is happening, but there must be another user synced to my dropbox because there are photo and movie uploads of someone I do not know. I try to delete them but they keep reappe...
Orla
Dropbox Staff
Dropbox StaffHi Marisa, so that you have a better understanding of where these files are coming from, it may be helpful to know where these files are located in your Dropbox account and then look at how these files were added to your account.
To find out where a file is in your Dropbox account, right click the file on the Dropbox web site and select "Show in Folder". This will show you where this file is located. Photos or videos are usually found in the Camera Upload folder or a shared folder (read below for more information). You can now check which user and device added this file to your account. You can do this by right clicking the file on the website and clicking "previous version history".
Now that you have these pieces of information, please read below to check if either of the following situations explain the issue:
CASE A: The files are in the Camera Upload folder
When enabled, Camera Uploads will automatically upload photos and videos from a camera, phone, tablet, SD card or other media device connected to a computer running the Dropbox Mac or Windows desktop app. Before uploading from one of these devices, a popup window will ask the user if he or she wants to use Camera Uploads for that device. If the user confirms the use of Camera Uploads, photos and videos will be imported from that device to the Dropbox account associated with it. The user may only see this popup the first time a device is connected. Once a device has been approved for Camera Uploads, the photos and videos from that device will be automatically uploaded to Dropbox every time that device is connected to your computer.
If the photos were uploaded to the Camera Upload folder from a computer, it may mean that someone connected a device to your computer. For example, someone may have used your computer to charge their phone or connected a USB memory stick to transfer a file even without you being aware and clicked ok on the Camera Upload message without realizing. If they did this, their photos and videos would be uploaded to your account. You can fix this by deleting the photos and videos from your Dropbox account. This will not delete files from the device that uploaded the photos and videos or from any other Dropbox account.
If the files were uploaded to the Camera Upload folder from a mobile device, it means that your Dropbox account is signed in to a mobile device with Camera Upload enabled. This could have happened if you forgot to sign out from a mobile device that did not belong to you. It is also possible that someone has access to your password and logged on to your account from their mobile device. You should make sure that your email account is secure and that your Dropbox account has a strong, unique password. Additionally, you should also review the devices linked to your account and unlink any devices unfamiliar to you here:
https://www.dropbox.com/account/security
CASE B: The files are in a Shared Folder
Shared Folders are an easy way to share content with others. Anything that is placed in a shared folder is available to all of the members of that shared folder.
If the files are found in a shared folder, it means that one of the members of the shared folder added the files to that folder by mistake or because they wanted to share them with the other shared folder members. If you do not believe that these files should be in that shared folder, please reach out to the person who added them to suggest another location.
I hope this helps!
