You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
icab_80
7 months agoExplorer | Level 3
Potential security problem with Google Sign-In, even with 2FA when accessing my account.
I have an Android phone with a Google account. If I install the Dropbox app, the login screen prompts me to use Google Sign-In to log in to my Dropbox account. If I accept, I get automatically logged...
- 3 months ago
icab_80 wrote:
Ideally what I want is to completely disable Google Sign-In ...
There is no option for that within Dropbox.
Auto sign-in is disabled ... Despite this, it still lets me auto sign-in in the Dropbox app.This sounds like an issue with your Google account or phone, rather than a problem with Dropbox. If you're signing in with Google and Google isn't allowing you to confirm the sign-in, that's on Google. Dropbox can't control that.
Perhaps it's happening because you've already signed in using Google and allowed access, so it's remembering that connection and just signing in. If so, disable the connection between Google and your Dropbox account (in your Google account settings).
Fix your Google auto sign-in and your issue is resolved.
icab_80
Explorer | Level 3
Hello Rich,
Thanks for your advice. Auto sign-in is disabled on my Google account, and there are no passwords saved in Google's password manager. Under the third party apps settings in Google, "Sign in prompts" is also disabled. Despite this, it still lets me auto sign-in in the Dropbox app.
As for your suggestion of using an authenticator app instead of SMS for 2FA: it's sound advice, but Google's Authenticator app cannot be further secured, it can be accessed like any other app. I'm not sure if other authenticator apps can be secured with passwords or other features.
Ideally what I want is to completely disable Google Sign-In, or alternatively, have no access to my Dropbox account from my phone. As it stands right now, this is not possible: because of Google Sign-In, anyone with access to my phone automatically has access to my Dropbox account, whether 2FA is enabled or not, with SMS or an authenticator app.
Thanks for your help.
Rich
3 months agoSuper User II
icab_80 wrote:
Ideally what I want is to completely disable Google Sign-In ...
There is no option for that within Dropbox.
Auto sign-in is disabled ... Despite this, it still lets me auto sign-in in the Dropbox app.
This sounds like an issue with your Google account or phone, rather than a problem with Dropbox. If you're signing in with Google and Google isn't allowing you to confirm the sign-in, that's on Google. Dropbox can't control that.
Perhaps it's happening because you've already signed in using Google and allowed access, so it's remembering that connection and just signing in. If so, disable the connection between Google and your Dropbox account (in your Google account settings).
Fix your Google auto sign-in and your issue is resolved.
- icab_803 months agoExplorer | Level 3
Hello Rich,
I'll try fixing it with Google. Thanks for all your help.
Kind regards
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!