We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Mark889's avatar
Mark889
New member | Level 2
2 years ago

Owner cant access account

I can't login as the owner, an employee set the account up and has left, I've tried to access as owner but login says the e-mail doesn't exist anymore. I can login as me but I cant control the accoun...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks Mark889 for the extra info!

     

    If this is a free Basic account indeed, you shouldn’t have an admin account; admin accounts only exist on Business teams. 

     

    Is it possible that the admin account that you mention is a separate personal account, which was deleted by the previous user?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting on the forum, Mark889. 

 

Can you please clarify for me what you mean when saying that you can log in as you but you can’t control the account? What type of Dropbox account is this? Is it a personal one or Business?

 

That’ll help me assist you further.

Mark889's avatar
Mark889
New member | Level 2
2 years ago

Hi Nancy

 

Its setup as the free account, I don't think its a business one as we don't pay for it. I can access the account under my personal name and I see other clients can also, however the admin account has been deleted. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks Mark889 for the extra info!

     

    If this is a free Basic account indeed, you shouldn’t have an admin account; admin accounts only exist on Business teams. 

     

    Is it possible that the admin account that you mention is a separate personal account, which was deleted by the previous user?

    • Mark889's avatar
      Mark889
      New member | Level 2
      2 years ago

      Ah OK, this would make sense, so I suppose it doesn't really matter as long as I have full editing, its just annoying that the icon still shows and says user deleted. Many thanks for your help Nancy.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!