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orchardhoa's avatar
orchardhoa
Explorer | Level 3
2 years ago
Solved

One-time security code does not show up in my Dropbox associated email account. How to resolve?

The one-time security code does not show up in my Dropbox associated email account. How would I resolve this issue?
Account Access
Security
  • Walter's avatar
    Walter
    2 years ago

    Hey orchardhoa, sorry to hear about this.

     

    I'm not sure if this would do the trick, but could you try another browser and let us know how it goes?

     

    Thanks a bunch, Gary. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey orchardhoa, sorry to hear about this.

 

I'm not sure if this would do the trick, but could you try another browser and let us know how it goes?

 

Thanks a bunch, Gary. 

orchardhoa's avatar
orchardhoa
Explorer | Level 3
2 years ago

Two different browsers, 260 miles apart, still does not solve the issue. 

 

Thank you for the tip.

 

gary

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    In that case, you can reach out to our support team for further assistance directly through this form, Gary.

     

    Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

     

    Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up as well.

     

    Keep us posted anyhow!

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How to resolve?","id":"message:693444","revisionNum":2,"repliesCount":6,"author":{"__ref":"User:user:1716599"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001020"},"conversation":{"__ref":"Conversation:conversation:693444"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:693444"},"body@stripHtml({\"truncateLength\":200})":" The one-time security code does not show up in my Dropbox associated email account. How would I resolve this issue? ","body@stringLength":"122","rawBody":"

The one-time security code does not show up in my Dropbox associated email account. How would I resolve this issue?

","kudosSumWeight":0,"postTime":"2023-06-21T08:47:31.807-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Access","text":"Account Access","time":"2022-07-26T01:46:15.468-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Security","text":"Security","time":"2019-05-29T04:36:45.190-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:693444_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1986},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:693444":{"__typename":"Conversation","id":"conversation:693444","solved":true,"topic":{"__ref":"ForumTopicMessage:message:693444"},"lastPostingActivityTime":"2023-06-30T08:21:53.079-07:00","lastPostTime":"2023-06-30T08:21:53.079-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:693444":{"__typename":"ModerationData","id":"moderation_data:693444","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:693444_2":{"__typename":"Revision","id":"revision:693444_2","lastEditTime":"2023-06-21T10:15:55.415-07:00"},"ForumReplyMessage:message:693869":{"__typename":"ForumReplyMessage","id":"message:693869","conversation":{"__ref":"Conversation:conversation:693444"},"author":{"__ref":"User:user:1716599"},"revisionNum":1,"uid":693869,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"subject":"Re: One-time security code does not show up in my Dropbox associated email account. How to resolve?","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:693869"},"parent":{"__ref":"AcceptedSolutionMessage:message:693635"},"body":"

Two different browsers, 260 miles apart, still does not solve the issue. 

 

Thank you for the tip.

 

gary

","body@stringLength":"151","rawBody":"

Two different browsers, 260 miles apart, still does not solve the issue. 

 

Thank you for the tip.

 

gary

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How to resolve?","moderationData":{"__ref":"ModerationData:moderation_data:693635"},"body":"

Hey orchardhoa, sorry to hear about this.

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I'm not sure if this would do the trick, but could you try another browser and let us know how it goes?

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Thanks a bunch, Gary. 

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Hey , sorry to hear about this.

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\n

I'm not sure if this would do the trick, but could you try another browser and let us know how it goes?

\n

 

\n

Thanks a bunch, Gary. 

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How to resolve?","moderationData":{"__ref":"ModerationData:moderation_data:693886"},"body":"

In that case, you can reach out to our support team for further assistance directly through this form, Gary.

\n

 

\n

Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

\n

 

\n

Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up as well.

\n

 

\n

Keep us posted anyhow!

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