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Forum Discussion

Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3
8 months ago

Not receiving the 6-digit security code

Hi  Dropbox,   Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit emai...
Account Access
Security
  • Nancy's avatar
    Nancy
    8 months ago

    That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

Scanmaster's avatar
Scanmaster
Explorer | Level 3
7 months ago

I am not receiving the 6 digit 2 factor code when I try to sign in.  I have been trying for over 6 hours to resolve this issue but to no avail.  I followed all the suggestions in the FAQ and have double checked my email and there is no problem on my end.  They evidently have a problem sending the authorization codes in a timely manner and don't seem to care how disruptive this is to their customers.  I can believe how inept this company is, there is no way to get any kind of technical support to resolve issues.  I tried the chat but since I can't sign into my paid account it tells me that I don't have access to technical support.  I submitted a support ticket, and it said it will take 1 to 2 days for a response.  This level of arrogance of disregard for customers is hard to believe.  They are quick to collect my payment every month but when it comes to providing customer support they hide behind a digital screen.  Does anyone know how to contact Dropbox corporate to try and get a response to the nonexistent customer support?  Does anyone at Dropbox even care that their customers are treated this way?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Scanmaster, can you send over the ticket number you should’ve received after submitting your support request? 

     

    I’d like to locate it in our system and see if I can leave an internal note for our team to see and further help.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Thanks for that, Scanmaster. I found your ticket and left an internal note. I can see though that one of our support agents has already replied back to you. 

         

        Please take some time to review their reply and respond back.

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