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IHJ's avatar
IHJ
Explorer | Level 4
3 months ago

Not receiving one-time security code in email

I am the administrator for our Dropbox business account. I have created a new user in the admin profile and sent an invite to the new user. I have set up Dropbox on an iPad that I am preparing for th...
Account Access
emails
Security
IHJ's avatar
IHJ
Explorer | Level 4

Thanks for the reply Jay. The ticket number is ID #24360922

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for that, IHJ! I’ve gone ahead and added an internal note to your case. Our support team will review it and get back to you.

  • IHJ's avatar
    IHJ
    Explorer | Level 4
    3 months ago

    Hi Nancy Thanks for your response. Can you please check if there is any progress. I logged the request on Friday and understood that there should be a response within one business day. It is now after 5:00pm on Monday and I have had no response yet. As the new member of staff started work today, this matter is fairly urgent, as he does not yet have access to the shared files.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey IHJ - thanks for the nudge on this.

       

      A member of the team should be getting back to you on your ticket soon, but please let us know if you have anything else to add in the meantime. 

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