You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

IHJ's avatar
IHJ
Explorer | Level 4
2 months ago

Not receiving one-time security code in email

I am the administrator for our Dropbox business account. I have created a new user in the admin profile and sent an invite to the new user. I have set up Dropbox on an iPad that I am preparing for th...
Account Access
emails
Security
IHJ's avatar
IHJ
Explorer | Level 4

Thanks for the reply Jay. The ticket number is ID #24360922

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for that, IHJ! I’ve gone ahead and added an internal note to your case. Our support team will review it and get back to you.

  • IHJ's avatar
    IHJ
    Explorer | Level 4
    2 months ago

    Hi Nancy Thanks for your response. Can you please check if there is any progress. I logged the request on Friday and understood that there should be a response within one business day. It is now after 5:00pm on Monday and I have had no response yet. As the new member of staff started work today, this matter is fairly urgent, as he does not yet have access to the shared files.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey IHJ - thanks for the nudge on this.

       

      A member of the team should be getting back to you on your ticket soon, but please let us know if you have anything else to add in the meantime. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!