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SLFI59715's avatar
SLFI59715
Explorer | Level 3
2 years ago

Not Receiving Email Verification Message

As others have had the same issue, so too am I not able to receive the verification email to verify my email address.  I have tried numerous times over the late week as well as checked spam/junk, clu...
Account Access
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi SLFI59715, thanks for bringing this to our attention.

 

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

 

This will help me to assist further!

SLFI59715's avatar
SLFI59715
Explorer | Level 3
2 years ago

Yes, Please.  Thanks.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks, I've sent you an email, please could you reply to it as soon as possible!

    • Salsa1988's avatar
      Salsa1988
      Explorer | Level 3
      2 years ago
      I cannot access my account even though the password is correct, but it is not allowed to enter, and when the link is sent to me, the link does not appear in the incoming email, not even in drafts or junk, although I logged in several months ago and added the mail to my contacts. Please help me
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Salsa1988, sorry to hear you're having issues with this.

         

        Could you please clarify if you're getting any specific error when trying to log into the account in question? 

    • SLFI59715's avatar
      SLFI59715
      Explorer | Level 3
      2 years ago

      I have responded to it.  Thanks.

  • SLFI59715's avatar
    SLFI59715
    Explorer | Level 3
    2 years ago

    I responded to the email.  What do you need from me next?

     

    Thanks.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey SLFI59715 - I can see that we received your response and I'd suggest keeping an eye out on your ticket for further updates at this point. 

       

      As for you Salsa1988, may we reach out via email to the email address that's associated with your profile here on our Community to investigate further? 

      • Salsa1988's avatar
        Salsa1988
        Explorer | Level 3
        2 years ago
        Ok thank you send to me email

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