You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Rafistol86's avatar
Rafistol86
Explorer | Level 4
4 months ago

Not receiving 6 digit confirmation

Hello, I can't receive a mail for 6 digit confirmation when I'm trying to login. I have already tried to add noreply in m'y contacts and there is no mail even in spams. How Can you help me please ?
Account Access
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the cooperation Rafistol86  - you've got :envelope: 

Rafistol86's avatar
Rafistol86
Explorer | Level 4
3 months ago
Hello, I didn't receive mail from you for that signing in problem. Which mail did you send ?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Rafistol86, the email was sent to the email address you see on this page. Since there was no reply though, it was closed automatically after a while.

     

    Can you scroll down your email address’s inbox (or even spam folder) and see if you can locate it now? From what I can see, the ticket was logged about a month ago.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!