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Rafistol86's avatar
Rafistol86
Explorer | Level 4
2 months ago

Not receiving 6 digit confirmation

Hello, I can't receive a mail for 6 digit confirmation when I'm trying to login. I have already tried to add noreply in m'y contacts and there is no mail even in spams. How Can you help me please ?
Account Access
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for the cooperation Rafistol86  - you've got :envelope: 

  • Rafistol86's avatar
    Rafistol86
    Explorer | Level 4
    28 days ago
    Hello, I didn't receive mail from you for that signing in problem. Which mail did you send ?
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      28 days ago

      Rafistol86, the email was sent to the email address you see on this page. Since there was no reply though, it was closed automatically after a while.

       

      Can you scroll down your email address’s inbox (or even spam folder) and see if you can locate it now? From what I can see, the ticket was logged about a month ago.

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