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Forum Discussion

Rafistol86's avatar
Rafistol86
Explorer | Level 4
4 months ago

Not receiving 6 digit confirmation

Hello, I can't receive a mail for 6 digit confirmation when I'm trying to login. I have already tried to add noreply in m'y contacts and there is no mail even in spams. How Can you help me please ?
Account Access
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks for the cooperation Rafistol86  - you've got :envelope: 

  • Rafistol86's avatar
    Rafistol86
    Explorer | Level 4
    3 months ago
    Hello, I didn't receive mail from you for that signing in problem. Which mail did you send ?
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Rafistol86, the email was sent to the email address you see on this page. Since there was no reply though, it was closed automatically after a while.

       

      Can you scroll down your email address’s inbox (or even spam folder) and see if you can locate it now? From what I can see, the ticket was logged about a month ago.

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