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Forum Discussion

Rafistol86's avatar
Rafistol86
Explorer | Level 4
4 months ago

Not receiving 6 digit confirmation

Hello, I can't receive a mail for 6 digit confirmation when I'm trying to login. I have already tried to add noreply in m'y contacts and there is no mail even in spams. How Can you help me please ?
Account Access
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi there Rafistol86 - sorry to hear you're having issues with this.

 

Do you have any linked devices that you can access in order to get the one time code?

 

Also, have you tried using another browser since you first came across this issue?

 

Let us know more and we'll take it from there. 

  • Rafistol86's avatar
    Rafistol86
    Explorer | Level 4
    4 months ago
    Thank you for your answer. Unfortunatly I don't have any connected device and I already tried different browser and systems (mobile and PC).
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      I see, thanks for the additional information Rafistol86 

       

      In that case, may we reach out via email to have a further look internally? 

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