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Ankush1's avatar
Ankush1
Explorer | Level 4
2 years ago

Not able to join the team. ‘there was a problem completing this request’.

Not able to join a team in which I’m invited. It says ‘there was a problem completing this request’. Any solution for this
Account Access
dropbox business
Onboarding
Team member
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Tried clearing cache and cookies as well as temp internet files and trying again?

Ankush1's avatar
Ankush1
Explorer | Level 4
2 years ago
Clearing cache, cookies and temp files did not solve the issue
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Ankush1, sorry to hear about that! 

     

    Have you tried using an entirely different browser, to check if you get the same results? 

     

    Would it be possible to ask for the Team Admin to remove the invite, and send you a new one? 

     

    Keep me posted, and we'll take it from there!

    • Ankush1's avatar
      Ankush1
      Explorer | Level 4
      2 years ago
      Hi Megan! I tried different browsers and contacted admin for new invite. After the new invite the issue still persists.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Ankush1, sorry to jump in here, but could you send us a screenshot of the exact error you're getting so that we can have a look too? 

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