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Forum Discussion

bdutaryps2's avatar
bdutaryps2
Explorer | Level 3
2 months ago

Need help getting access to account where I can't authenticate via MFA due to inaccessible email

Hello Dropbox community, The account I'm trying to access has a student email, that I don't have access to anymore, but somehow I've been getting on since the cache was saved, until earlier this year...
Account Access
emails
Security
bdutaryps2's avatar
bdutaryps2
Explorer | Level 3

 I'll try that ,thank you. DO you know if an essentials account (that I just made) will get me a human person. The support chat doesn't get me anywhere

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
bdutaryps2 wrote:

DO you know if an essentials account (that I just made) will get me a human person. The support chat doesn't get me anywhere

You need to follow the exact steps that I posted above, while NOT signed in to any account.

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