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Forum Discussion

Lettuce1's avatar
Lettuce1
Explorer | Level 4
3 months ago

My existing Dropbox account disappeared along with all of my files.

Hello I experienced a really strange thing today- Dropbox disappeared from all my devices bar my iPhone where it says ‘signing out’. When I try to sign in from the web my account has gone from a plus...
Account Access
Restore
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

I just checked, and it shows that your case remains open Lettuce1.

 

As a matter of fact, there was a response from you earlier today, is that correct? 

Lettuce1's avatar
Lettuce1
Explorer | Level 4
2 months ago
Hi Megan

Having finally got my account back for a couple of days it has happened again! I can’t log on as it doesn’t now recognise my password. Can you help me get a ticket again as I’m unable to get one without logging in again
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Lettuce1, I can see you’ve replied back to our support team. Let me know if you need further help here.

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