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Forum Discussion
My existing Dropbox account disappeared along with all of my files.
Hello I experienced a really strange thing today- Dropbox disappeared from all my devices bar my iPhone where it says ‘signing out’. When I try to sign in from the web my account has gone from a plus...
Nancy
Dropbox Staff
Dropbox StaffHi @Lettuce1! This sounds a bit unexpected indeed, but let’s take a look.
When signing back in again, did you use a different email address/an email address with a typo, by any chance? Do you have more than one email addresses? I’d like to make sure you haven’t set up a new separate Dropbox account, as it sounds like a possibility here.
You can also check the Events page of the account you're logged in to see if there's any past activity or if it's brand new.
Finally, I'd like you to double check any email addresses you may have and see if you can locate past emails from Dropbox there.
Let me know what you find.
- Hi Nancy
Thankyou for your reply. No it’s the same and only email address on the account and the same as the one in my emails. I have several emails to that address from Dropbox including the upgrade to Dropbox plus.
Thanks- Nancy
Thanks for clarifying that. Was your Dropbox account previously part of a Dropbox team? If yes, is it possible your admin deleted it to remove you from team member?
If you check your recent Dropbox emails, do you see something that could explain the situation?
Hi- no not part of a team. And nothing in recent dropbox emails to explain it. I have found on my computers dropbox folders (one called 'Dropbox(old)' and another simply 'Dropbox'. These have all my files on there although unfortunately mostly unreadable as they were online only. So something or someone has done something to the account and the files have been put on my machines. Unfortunately I'm completely stuck on trying to access the files that weren't online only and it seems dropbox thinks my account is only a day old and empty, and a basic package.
