You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Janexyz's avatar
Janexyz
Explorer | Level 3
2 years ago

MY ENTIRE ACCOUNT HAS DISAPPEARED!!!

I’ve been trying to contact DB for MONTHS now - with no response at all.    ALL OF MY CONTENT HAS DISAPPEARED!!!! My entire years and years of collecting content . . . .    I have 2 DB accoun...
Account Access
dropbox business
Team member
midniterose1977's avatar
midniterose1977
New member | Level 2
2 years ago

I just tried to log in and my dropbox is completely empty. This is a paid account that I have had for years. I need customer service NOW. Not the useless bot but an actual person. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey midniterose1977, sorry to hear about this.

     

    If you go to the plan tab of your account settings, does it show that you're on a paid or a free Basic account?

     

    If it shows that you're on a Basic account, you're probably signed into a different account, not your main one.

     

    You can use our payment lookup tool, to find out the email of your paid account.

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