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Janexyz's avatar
Janexyz
Explorer | Level 3
2 years ago

MY ENTIRE ACCOUNT HAS DISAPPEARED!!!

I’ve been trying to contact DB for MONTHS now - with no response at all.    ALL OF MY CONTENT HAS DISAPPEARED!!!! My entire years and years of collecting content . . . .    I have 2 DB accoun...
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dropbox business
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midniterose1977's avatar
midniterose1977
New member | Level 2
2 years ago

I just tried to log in and my dropbox is completely empty. This is a paid account that I have had for years. I need customer service NOW. Not the useless bot but an actual person. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey midniterose1977, sorry to hear about this.

     

    If you go to the plan tab of your account settings, does it show that you're on a paid or a free Basic account?

     

    If it shows that you're on a Basic account, you're probably signed into a different account, not your main one.

     

    You can use our payment lookup tool, to find out the email of your paid account.

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