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Forum Discussion

kyosyah77's avatar
kyosyah77
Explorer | Level 3
3 months ago

My email address has been deactivated, so I can't access the code that's sent by Dropbox.

my email link to Dropbox has been deactivated by yahoo due too longer time not use..how can i get back my dropbox acc because when i login,verification send to email already deactivated ..

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager

    Hi kyosyah77 ,

     

    Thanks for reaching out to us. 

     

    In this case would it be ok to reach out to the email used in this account ? 

     

    We can take it from there. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey kyosyah77! Hope it’s OK to jump in, too. 

     

    In case you have any other devices still linked to this Dropbox account, please make sure to check their notifications first; the one-time code may be located there.

     

    Let us know if this doesn’t help though.

    • kyosyah77's avatar
      kyosyah77
      Explorer | Level 3

      there no option cause my older phone has faulty ..i also can't to reactivate my email using old id,
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for clarifying that, kyosyah77! We can log a ticket for you then to the email address you see here

         

        Let me know if that's OK and we can get things started.