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jason1821's avatar
jason1821
New member | Level 2
7 months ago

Merged accounts after accepting a share. How to undo this?

Hi, i received a link to a shared folder and it gave me two options. Keep them seperate and create a new account or merge the account   I selected merge and it has now put me in the senders accou...
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OandB's avatar
OandB
New member | Level 2

Hello! Were you able to successfully rectify this situation without losing any data along the way? We are currently in the same boat and looking for a solution. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
OandB wrote:

Were you able to successfully rectify this situation without losing any data along the way?

You need to contact the team admin and ask them to convert your account back to an individual account. It's very important that they don't just remove you from the team as doing so would delete your account. If that were to happen they only have seven days to restore your account. They must convert it back to an individual account.

 

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