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Forum Discussion
Join team/merge account potential compromise
I have lodged a ticket with support on this but I am concerned about a potential security issue. And want to see if I can get some additional information more quickly or find alternative communicatio...
I just accidentally merged my personal dropbox with my client's dropbox and now he is my admin. I contacted you immediately after to see if you could just reverse this change and nobody has been able to other than telling me that I should "contact my admin" which is honestly unhelpful. There's no way to reset and reverse this!?!
Merging 10 years of other client files, my taxes, a lot of business contacts etc. was an accident.
I did not realize I wasn't just connecting a client's folder (which is what he thought he was sending me, an INVITE TO A FOLDER, it looks almost exactly like an invite to a folder—I thought it was a weird invite to a folder. So I didn't create a new "personal" file because I thought it was an invite — so when Dropbox suddenly swiped all my personal freelance files into my clients Team I was ABSOLUTELY STUNNED. The shock of it! Such an unhappy surprise. I was so angry. I was so upset. All of my trust in Dropbox was lost.)
1. I suggest you add several buttons that make very clear (like RED LETTERING, extra codes sent to email) and multiple going back points for someone merging a personal folder into a team. It should be the rare exception that someone merges all their personal files into a team and not the rule.It should not be so easy to accidentally merge all your files into someone else's folder.
2. The Team invite needs to look VERY different from the usual Folder invite on both the sending side and the receiving side (My client did not mean to send me the team invite). And you should make certain with multiple pain in the butt "Yes I want to" want to merge your files with the team.
Right now it's too easy to accidentally click yes, and then have a panic attack as you see all your work copied into someone else's drive.
It's also a very insecure system, anyone who sends a Team invite can swoop someone else's files and there are many instances (see subject line and also search Twitter, a friend of mine had this happen and she called you and your helpdesk was able to unmerge the team but apparently this is no longer an option. ) where people have lost tons of files and data due to this accidental joining and merging of a personal account into a Team account.
Anyway, 10 years of goodwill gone and I will not be recommending you to my clients any more!
