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Forum Discussion
Join team/merge account potential compromise
I have lodged a ticket with support on this but I am concerned about a potential security issue. And want to see if I can get some additional information more quickly or find alternative communicatio...
I just had this happen to me today! A friendly community manager here let me know that the only way you'll be able to get your accounts back is to contact their admin and have them start you a personal account. My client now has all my other client files including things like my tax returns for 2015-2023. Did I know I would be being merged into their account? Nope! I thought I was getting access to a folder. So far Dropbox has been extremely unhelpful and this is a HUGE SECURITY ISSUE they have been ignoring for what looks like about 5 years (Twitter users from 2019 complained about this) Good luck!
Heather, thanks for the heads up. I am shocked and I commiserate with you. It definitely should not be so easy to lose control over your own files. I believe my colleague thought they were also gaining access to shared files. I definitely know there was no interest in merging accounts. How do dropbox let this go on? It's an exfiltrator's goldmine. I will definitely be suggesting more secure services after this.
You're welcome Jim! I'm sorry it happened to you and your friend too! It feels like we've been hacked. I'm also shocked. It seems really easy for anyone to send a link to join a team folder and shoop–suddenly have a ton of free data! I'm moving my files to something more secure. In doing some investigating I also found out that DB employees can look at your files whenever?? That's terrifying and a huge security risk for me and everyone using DB for anything personal.
It is absolutely terrifying. I hope your client does the right thing. Seems like the sort of thing that should have multiple steps and prompts to conclude the process.
Did you manage to find a call line number, or did you have to wait for a response to a submitted ticket?
One of my concerns is if an admin can access files/folders owned by a user outside of the team.
They can! Admins are able to access all files in the team folder, including your previously "personal" ones. They can delete, share or remove your access to those files. https://help.dropbox.com/account-access/admin-control
