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Sfgirl's avatar
Sfgirl
New member | Level 2
2 months ago

I've checked my email address for the one-time code, but it's nowhere to be found.

I am not receiving the code to log back into a dropbox account I have - the code is not being sent to my email and I have checked every part of my email.  It was previously letting me login in on my ...
Account Access
emails
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi Sfgirl! Thanks for posting this on our Community. 

 

Have you also added no-reply@dropbox.com to your email contacts, besides checking your email's inbox, spam folder etc? 

 

From what you mention, I understand you don’t have any other devices linked to that Dropbox account. If you do though, check their notifications, as the one-time code may be located there.

 

In case none of the above work, let me know and we’ll look into this further. 

 

Keep me in the loop.

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