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Forum Discussion
Is there a way to check for viruses in the account?
Is there a way to do a check up for viruses in the account?
I never use dropbox in public wifis, but today I had to. I had to upload files to a folder and share it. I was at starbucks on their ...
Megan
Dropbox Staff
Dropbox StaffHey oceanside22, let's see what we can find about this together!
The first thing you need to do is check that your files are accessible, and preview without an issue.
Another thing to keep in mind is any odd file names, or extensions on your existing files. Actually, it'd help if you used the Events page to review your most recent file activity. If you notice anything, feel free to grab a screenshot!
Other than that, you could also check your Security page and Connected apps online.
As for your third point, that's actually something I wanted to ask as well. Do you happen to have a screenshot of the email the other person received on their end? (Just make sure no personal info is shown there). It would help us get a clear visual, and to also check if the email came from an official Dropbox domain.
Lastly, you could try to Rewind your account if you believe that it was indeed infected by malware, however we can always help you by doing it on our end.
Let me know more, and we'll take it from there!
The email came from me actually. Here’s a screen shot of the email I sent, and how the person recieved it. They recieved it with that “virus error” in the subject.
The only thing in the email is the link that I manually pasted. The link worked as expected and the person opened the link on a browser and downloaded the files from the shared folders.
The only weird think is that warning they got.- Megan
Hey oceanside22, thanks for the heads up and added info!
I'm thinking that this warning might be related to their email provider, could that be the case?
It definitely doesn't seem like this is an issue with your link, especially since they tried to open it without an issue, and download the content.
Could their email provider be warning them like so with every link in the body of the email? Or is it possible that they have any relevant security or antivirus plug-ins?
