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Forum Discussion
Invalid Password with an invalid email
I have an invalid G-Mail e-mail address in my profile which I cannot correct because every time I try to change a setting it requires me to validate my account and tell me it sent an e-mail to the IN...
Hi CaptTeeCee
There is no way to fix this other than set up a brand new account with the correct email I'm afraid. Dropbox dont, and wont, update emails on accounts unless they can contact the account holder - which is obviously not working or you'd get the email and be able to update it.
Jay
Dropbox Staff
Dropbox StaffHi CaptTeeCee, thanks for bringing this to our attention.
Just for clarification, is this an email address you entered on the site accidental?
Is there a typo in the email itself, and if so, is it before or after the @ symbol?
This will help me to assist further!
Thanks for the reply and offer to assist.
The e-mil in the profile has an "_" underscore in it which is not an acceptable character in a G-Mail address
The actual e-mail is: xxxyyy@gmail.com but in the profile it is: xxx_yyy@gmail.com
As a result, all e-mail sent to validate the proper e-mail account are sent to the one with an underscore which is an invalid address basically locking me out from doing anything with my account, including chatbot and/or calling techsupport.
- Jay
Okay, so it isn't possible to create that email address with Gmail, since it's an invalid character, is that correct?
Jay,
That is correct and that is the key to my problem. Dropbox is asking for validation form an e-mail account that not only does not exist, it cannot even be set up to receive and respond to their inquiry. As a result... I remain locked out of fixing my settings or using my account!
Thanks again for any help you may be able to provide.
