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Forum Discussion
Inaccessible email address & can't receive 6-digit-code.
Hello everyone
I have an account identified by an email address now inaccessible I know my password but I cannot receive the Verification code Here are the questions asked to make access to me
...
Megan
Dropbox Staff
Dropbox StaffHey Philippe0206, welcome to our Community!
For security reasons, I went ahead and removed part of the message that provided sensitive info, since this isn't safe to be on a public forum.
Based on what you mentioned, it sounds like you were in contact with our Support team. Could you send me the ticket number reference, please?
Keep me posted!
ticket #23505423
thank you
- Megan
Hi Philippe0206, thanks for that!
I'm afraid there's not much that we can do on our end.
The agent working on the case requested some additional info, in order to help with the request.
Since they have a better visibility than we do on our end, and they are a specialized group, I suggest following the steps they provided and try to provide them some additional info, that might help them locate the account.
I hope this clarifies!
Thank you for your help
In my first message I point out that they say that the information provided is not sufficient
They correspond exactly to the questions asked
But they say that it is insufficient without saying what would be sufficient, IP address, Mac or other
how to answer when the question is not asked
It's totally stupid
this only dismantles that they absolutely do not master the security of data entrusted to you
