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MrsPibbX's avatar
MrsPibbX
Explorer | Level 3
8 months ago

I'm getting an Error 500 on my Paper doc. Why?

Is there anyone still monitoring this discussion? if so I need help, tried different browser, private browsers, nothing is working and its only happening for 1 file.

 

Pls help!

Dropbox Paper
Permissions
Web
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey MrsPibbX, I'm here to help!

     

    What file type are we talking about? 

     

    Also, if you use the search-bar on the top right to locate the file, are you able to find it inside your account? 

     

    Let me know more!

    • MrsPibbX's avatar
      MrsPibbX
      Explorer | Level 3
      8 months ago

      Its a Dropbox Paper document -- called 'CHARACTER OUTLINE'. I saved it into a folder that I created and it seems since then, I've gotten the Error. Over the last month or so, it has been showing the 500 Error Message while no other paper docs are showing this error.

       

       

       

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey MrsPibbX, thanks for the heads up! 


        Did you try my suggestion above about searching a file, and if so, what was the result? 

         

        One more thing: have you also tried clearing the cache on your current browser, just to rule that out of the window too? 

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