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Forum Discussion
I want to delete my business account, but I don't have access to the email to login
I have a dropbox business account but never used it since the last 2 years. I cannot delete the account because the email is no longer valid. Any suggestion?
Hey tah1, thanks for reaching out.
I'm afraid that if you cannot login and access your account, you won't be able to delete it.
If it's a Business account, though, we should be able to help you cancel your subscription, so you don't get charged any more.
As this involves sensitive account information, we will need to discuss over email. Could I send you an email to look into that?
I have the same issue. Can I have help with that
Megan
Dropbox Staff
Dropbox StaffHi sam92, thanks for posting here today!
Just to clarify here, do you wish to cancel the plan linked to an account that you no longer have access to? Or do you wish to delete the account entirely?
Keep me posted!
I'm having this same issue. I'm being charged for an old Dropbox account for an email domain and a company that hasn't existed in many years. I do have an active free account. Can I please cancel from there? Thank you Hannah.
- Megan
Hey there, oldsage, how are you today?
You'll need to contact Dropbox Support directly. You can do this by visiting the Support page while you're not signed in to a Dropbox account.
It's best to use an Incognito or Private browsing session to make sure you're not signed in. Once you do, feel free to send me your ticket number reference, so I can locate it on my end.
Thank you!
Thanks, Megan, no number is referenced. It said it would get back to me in one to two days. Is there a direct way to send you the email domain that no longer exists and a current working email?
Hi Megan,
I would like to do both. I would like to stop being charged for an account I no longer have access to.
- Megan
Hi sam92, we can help with the cancellation, but most likely won't be able to do much in deleting the account since we can't do it on our end.
You'd need to have access to delete an account.
As for the charge, can I send you an email in order for us to investigate further, since I'd need some account-specific info?
- Yes, that would be good thank you
Hello,
I did not get my problem resolved yet and could no longer reply to the email. Would I be able to have help with this again?
Thanks
- Megan
Hey there, sam92
It sounds like our ticket might have been automatically closed, especially if you took longer to reply back.
In this case, can you try to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
