We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jcrawf's avatar
jcrawf
New member | Level 1
2 days ago

I sent an invite for others to join my Dropbox team, but they don't get the email.

Hello, I tried sending invites to my team members but they haven't received any emails. We checked our spam and tried searching for emails from Dropbox to no avail. We signed up for the Dropbox B...
dropbox business
emails
Onboarding
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hey jcrawf, thanks for posting on our forum today. 

Can you also add no-reply@dropbox.com to the email contacts of these users and then resend them the team invite?

Other than that, I'd suggest checking with your IT department in case there's something that prevents those emails from reaching their inbox.

Let me know if that helps at all.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!