You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I lost access to 2FA and none of the help resources are helping.
Lost access to 2FA with new computers and phones over the years so I cannot sign in and install dropbox on my new computer.
You know what's frustrating? I have to sign into my dropbox account to p...
It's the 6-digit code thingy that I don't have accesss to on my Google Authenticator app and I have no way to get into my main dropbox account. Thank you!!!!
- Mark
Super User II
It's the 6-digit code thingy that I don't have accesss to on my Google Authenticator app and I have no way to get into my main dropbox account. Thank you!!!!
You need to use the emergencty backup codes you were given when setting up the 2FA security. Without those its not possible to regain access.
Then once logged in you can change the numbers etc. However, without the 2FA device or recovery codes the account is almost certainly lost.
https://help.dropbox.com/account-access/issues-two-step-verification
