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Frank_Thunder's avatar
Frank_Thunder
New member | Level 2
29 days ago

I logged into my account and my subscription and files are gone

Hey, I have been paying 11.99 euros via paypal for a business account since June 28, 2022. Today I log in and my account is only a free account and therefore without direct contact options. In additi...
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Frank_Thunder's avatar
Frank_Thunder
New member | Level 2

Thank you very much for the quick reply. I have already searched all my emails for dropbox mails and have not found anything in the right direction. I think I will try contacting support the way you suggested. hopefully that will work.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
29 days ago
@Frank_Thunder wrote:

I have already searched all my emails for dropbox mails and have not found anything in the right direction.

Have you checked your mail filters for anything referencing Dropbox?

  • Frank_Thunder's avatar
    Frank_Thunder
    New member | Level 2
    29 days ago

    yes i have searched my mailbox completely. all my files that were linked now lead to an error page. on september 9th i still received the news from dropbox, on september 23rd i was still working via dropbox. Today it looks like a new registration, everything is empty.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      29 days ago

      Hey Frank_Thunder, is it possible that your account was a member of a Dropbox team and you got removed from the team?

       

      Although, the amount you're paying corresponds to a Dropbox Plus plan for 2 TB of space and not a team account.

       

      Were you perhaps prompted to sign up for Dropbox, instead of signing in, the last time you tried to?

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