You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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Frank_Thunder's avatar
Frank_Thunder
New member | Level 2
2 months ago

I logged into my account and my subscription and files are gone

Hey, I have been paying 11.99 euros via paypal for a business account since June 28, 2022. Today I log in and my account is only a free account and therefore without direct contact options. In additi...
Account Access
File access
Frank_Thunder's avatar
Frank_Thunder
New member | Level 2

Thank you very much for the quick reply. I have already searched all my emails for dropbox mails and have not found anything in the right direction. I think I will try contacting support the way you suggested. hopefully that will work.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
@Frank_Thunder wrote:

I have already searched all my emails for dropbox mails and have not found anything in the right direction.

Have you checked your mail filters for anything referencing Dropbox?

  • Frank_Thunder's avatar
    Frank_Thunder
    New member | Level 2
    2 months ago

    yes i have searched my mailbox completely. all my files that were linked now lead to an error page. on september 9th i still received the news from dropbox, on september 23rd i was still working via dropbox. Today it looks like a new registration, everything is empty.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey Frank_Thunder, is it possible that your account was a member of a Dropbox team and you got removed from the team?

       

      Although, the amount you're paying corresponds to a Dropbox Plus plan for 2 TB of space and not a team account.

       

      Were you perhaps prompted to sign up for Dropbox, instead of signing in, the last time you tried to?

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